Effect Doctors London – Saudi Arabia

Our policies are designed to ensure patient safety, quality of care, and a consistent clinical experience across all services.

Health and Medical Disclosure

Patients must complete the consultation form and disclose all relevant medical history, including existing health conditions, allergies, medications, and previous or current treatments. Full and accurate disclosure is the patient’s responsibility and is essential for safe treatment planning and optimal outcomes.

Patient Identification

Valid patient identification is compulsory before any consultation, treatment, package activation, or laboratory-related service. Patients must present a valid National ID, Iqama, or passport, and the clinic reserves the right to refuse service if identification is not provided.

Appointments

Patients are expected to arrive on time for their appointments. Late arrival may result in a shortened session while the full appointment fee remains payable.

Appointment confirmations may be sent in advance, followed by reminder messages before the scheduled visit. A security deposit may be requested for selected bookings and, where applicable, will be applied toward the treatment cost.

Cancellations or rescheduling requests must be made at least 24 hours in advance. Missed appointments or no-shows may result in loss of the deposit and may be charged in full.

Payments and Fees

Payments are accepted through approved methods made available by the clinic, including cash, bank card, or authorized electronic transfer where applicable. All outstanding balances must be settled before any future appointments or services are provided.

Prices are subject to change without prior notice; however, confirmed bookings and completed purchases will be honored at the price agreed at the time of confirmation.

Refunds and Packages

Treatments are non-refundable once commenced. At management discretion, approved amounts may be converted into clinic credit for an alternative service where appropriate.

All treatment packages are valid for six months from the date of purchase. Any unused sessions remaining after the expiry date will be forfeited and are non-refundable.

Missed appointments and no-shows will be deducted from the package. Packages, discounted bundles, and special offers are non-transferable and must be used by the same patient unless otherwise approved in writing by the clinic.

Products

Products purchased from the clinic are non-returnable and non-exchangeable unless found to be defective or otherwise required by applicable law.

Personal Belongings

Patients are responsible for their personal belongings while on clinic premises. The clinic does not accept responsibility for lost, misplaced, or unattended items.

Confidentiality

All personal and medical information is treated as confidential and handled in accordance with applicable data protection and healthcare privacy requirements in the Kingdom of Saudi Arabia.

Treatment Disclaimer

Individual results may vary depending on medical history, physical condition, lifestyle, compliance with clinical instructions, and other patient-specific factors. No treatment outcome can be guaranteed.

Patients must follow all pre-treatment and post-treatment instructions, report any side effects or concerns promptly, and avoid self-medication unless advised by a qualified clinician.

Eligibility and Clinical Assessment

Services are generally provided to patients aged 18 years and above unless consent is provided by a parent or legal guardian and the treatment is clinically appropriate. All services remain subject to practitioner assessment.

The clinic may decline, postpone, or modify treatment if it is considered medically unsuitable, unsafe, or inconsistent with professional clinical judgment.

Complaints

Complaints or concerns should be submitted in writing to the clinic’s official contact channel. All complaints will be reviewed and addressed professionally within a reasonable timeframe.

Children and Guests

For safety, privacy, and operational reasons, children and accompanying guests are not permitted in treatment areas unless prior approval has been granted by the clinic.

Gift Vouchers

Gift vouchers, if issued by the clinic, are valid for the period stated on the voucher. They are non-refundable, non-transferable, and cannot be redeemed for cash.

Medical Contraindications

Treatment cannot be provided where contraindications exist, including but not limited to pregnancy, active infection, uncontrolled medical conditions, or any other factor that may compromise patient safety. The treating practitioner’s decision on suitability is final.

Conduct and Respect

The clinic maintains a zero-tolerance policy toward abusive, threatening, or inappropriate behaviour directed at staff, practitioners, or other patients. Services may be terminated immediately, and additional action may be taken where necessary.

Infection Control

Patients should not attend appointments if they have fever, flu-like symptoms, or any contagious illness. The clinic may reschedule appointments where necessary to protect patients, staff, and visitors.

Accessibility

Effect Doctors London – Saudi Arabia is committed to providing respectful and accessible care. Patients who require assistance or specific accommodations are encouraged to inform the clinic in advance so suitable arrangements can be made.

Liability

All treatments are elective unless otherwise stated by the treating clinician. The clinic is not liable for complications arising from failure to follow medical advice, incomplete disclosure, or non-compliance with treatment instructions.